Ontraport Reviews

Ontraport has an overall rating of 4.9 based on 104 reviews. Customer feedback on Ontraport is mixed: Ontraport reviewers highlight positive aspects like user-friendly interface, powerful automation features, excellent customer support, which strongly appeal to small to medium-sized businesses looking for marketing automation solutions. However, Ontraport is often criticized for its steep learning curve, higher pricing compared to competitors, limited customization options.

4.9/5.0

104 reviews

5 Stars

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All Ontraport Reviews (104)
CharleneWade
November 30, 2022
"Amazing customer service crew"
Amazing customer service crew! Super friendly, quick, and they really go the extra mile.
Kurt.Gonzales
November 23, 2022
"After puzzling over it for 20 minutes, I…"
After puzzling over it for 20 minutes, I chose to reach out via the online chat support. I laid out my problem, and they sorted it out for me in no time.
seanntys
November 23, 2022
"Awesome Agent. Fantastic Interaction."
I started a chat around 12:30am my time. The representative I spoke with didn’t just follow a script or give me generic responses. He created a video to guide me through a potential fix. After that, we talked about other options. He was well-informed about every question I threw his way without making me wait for answers. What a great experience!
NevaehWagner
August 12, 2022
"Charged Continuously Despite Downgrades"
I’ve been using Ontraport for years, but I switched everything over to a different platform. I chose to keep my account on a cheaper monthly plan just to transfer all my records. Yet, for the past six months, they’ve been 'automatically upgrading' my account without any heads-up. This has racked up nearly $3000 in extra fees. I’ve gone back and forth with their support team. It’s really disappointing that after spending thousands with this company and recommending it to hundreds of others, this is the way they treat their customers. Just unbelievable.
greenpeacock692
June 09, 2022
"Impressed as a New Ontraport User"
Being a relatively new user of Ontraport, I gotta say I'm really blown away by how comprehensive the platform is and how easy it is to get support. Every time I've reached out for help, it's been dealt with swiftly, professionally, and with a lot of know-how. I've tried the live chat, set up screen share support, and even joined onboarding calls. In every instance, the support staff were not just friendly but also super knowledgeable, guiding me through each step with patience.
Edna.Rhodes
June 08, 2022
"The support crew at Ontraport is truly fantastic..."
The support crew at Ontraport is truly fantastic. They can tackle any question you throw at them, and the fact that you can reach out to them via CHAT anytime is just awesome. I couldn't be more satisfied - big thanks to Ontraport!!!
tinyrabbit949
June 08, 2022
"Great shopping site that's user-friendly"
This is a great shopping site that's user-friendly. The standout feature is their customer support. They're quick and know their stuff. I would surely suggest it to both newbies and seasoned shoppers.
Kent.Jackson
June 03, 2022
"Amazing Support from the Team!"
The support from the team is truly fantastic. With just a click, you get live responses, helpful videos, and additional tips. As a newbie to Ontraport, I found the setup process to be super smooth.
bigduck648
June 02, 2022
"Ontraport's Customer Support is Outstanding!"
What I really love about Ontraport is their amazing customer service. Good support can totally make or ruin a program or business for us, and I can always count on Ontraport to have my back and assist in countless ways. They’re super friendly and never make me feel like I’m asking a dumb question, no matter how simple it might be. Saif and the support team are just the best!
Penny.Meyer
June 02, 2022
"Incredible Support Experience"
The support is just fantastic! Big shoutout to Saif!

Ontraport does have a bit of a learning curve, but the support team is always ready to assist you. I ran into some issues and decided to reach out through their chat feature, and Saif was super helpful—he immediately sent me a Zoom link and guided me through the automation process. I’d give Saif and Ontraport over a hundred stars! I’m really impressed with what Ontraport offers—way better than Kajabi! Thanks a ton!
IanBryant
May 31, 2022
"Ontraport: A Powerful Tool for Success"
Ontraport serves as a strong platform that helps our business really thrive. Every support representative I've interacted with has been super knowledgeable and friendly. Honestly, it's been a fantastic experience collaborating with the Ontraport crew.
SherriRyan
May 27, 2022
"New to CRM? Ontraport's Got Your Back!"
Picking a CRM can feel overwhelming, and actually getting the hang of it can be even tougher. I can't praise Ontraport enough for how they support their users. Their account managers are dedicated to helping you out. The chat feature with their team is fantastic. Plus, the option for quick 15-minute 'screen share sessions' is just incredible. Their Facebook community is full of friendly folks, including the CEO, Landon Ray. I even brought in an Ontraport Certified Professional to review some of my work, and she was worth every cent. Just when I needed a boost, their magazine 'Modern Ontrapreneur' showed up in my mailbox. Honestly, I wouldn't have been able to launch my business the way I did without the ongoing support from Ontraport.
ManuelMurray
May 26, 2022
"Ontraport always goes above and beyond..."
Ontraport always goes above and beyond when it comes to customer support. I'm a big fan of this company, and it comes from their dedication to making sure their clients succeed with what they offer.
organicostrich378
April 21, 2022
"Super Useful for Beginners"
The support is fantastic! As someone just starting out with the program, it’s been incredibly helpful. The personalized videos they put together are a total game changer and super easy to understand. I’m really happy to be on this journey now for my business.
WalterTerry
April 01, 2022
"I'm absolutely crazy about..."
I'm absolutely crazy about Ontraport. Their offerings are incredibly flexible and encompass a wide range of features. The support crew is amazing. I could keep raving about them... honestly, if you're unsure, just take the plunge - you won't be disappointed!

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